HOW DO I MAKE A CLAIM FOR COMPENSATION FOR DAMAGES TO MY APPLIANCES CAUSED BY ELECTRICAL DISTURBANCES

A. 1. Report the damage promptly to your nearest T&TEC Customer Service Centre or Distribution Area.
2. Following a visit by T&TEC’s Consumer Investigator, complete the Claim Form and submit along with copies of documents in support of your claim e.g. repair bills, estimate of repair, invoices, technician’s report, to the relevant Distribution Area Office.
3. You should state accurately, the date and time that the incident occurred and the circumstances surrounding the incident. Indicate also whether any trouble calls were made to T&TEC with respect to the incident.
4. If the item cannot be repaired then you are to submit a technician’s report showing the nature of the damages, the components and their cost. Do not discard the damaged item until T&TEC notifies you in writing.
5. T&TEC will investigate your claim and make a determination within 30 days unless there are complications requiring additional time.

Extracted From: The Ministry of Public Utilities